NOTE: Orders that include a pre-order item, which will include an ETA date in parenthesis in the title, will ship once the preorder item arrives. If you need the items that are in stock right away, please place two separate orders.
Standard flat rate shipping of $7.00 (USD) for all orders and free shipping on orders over $100.00 (USD).
Most in-stock orders are packaged and shipped within 1 day. We ship 6 days a week with USPS being the preferred carrier but occasionally use UPS and FedEx. Orders generally arrive between 2-5 business days. If you need expedited shipping, please contact us at [email protected] for a price.
Flying Pig Toys is not responsible for late or missing orders due to USPS error, nor for customer errors when inputting the shipping address. Please contact us ASAP if you notice an address error. Please also contact us and your local postman about missing orders and we will help resolve the problem.
Shipping to Canada is a flat-rate fee of $30 USD, per order. Large/heavy orders may be subject to an additional fee and you will be contacted via email promptly with information.
Currently, Flying Pig Toys does not ship to any country outside of the United States and Canada.
If your item is damaged or defective, or if there was an error on the retailer’s end, please contact us within 7 days of shipment receipt. We will issue a full refund (including shipping charges) and provide a return shipping label, or discuss other compensation until the customer is satisfied.
We want you to love your order! If you are unhappy for any reason, please contact us at [email protected] and we will do everything we can to make it right.
If you’d like to return/exchange an item, we will refund the original cost of the item, minus the original shipping cost. The customer is responsible for return shipping fees. Returns/exchanges must be initiated and postmarked within 7 days of receiving your order.